996q Withdrawal & KYC Guide: Getting Your Money Out
Finish this page and you will be able to send a payout request, understand the ৳1,000 minimum and the ৳25,000 daily cap, and clear the KYC check that unlocks your first cash-out.
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Most players lose time at the same two points: a wallet name that does not match their account, and a KYC photo too blurry to read. Both are easy to avoid once you know what the reviewer is looking for. The steps below follow the order you will meet them, from the first request to the moment the money lands in bKash or Nagad.
Every figure on this page comes from the current 996q cashier, and all amounts are in Bangladeshi taka (৳). If a number ever looks different inside your account, trust the cashier screen and ask live chat before you confirm anything.
One habit saves trouble later: keep the wallet you deposit with and the wallet you withdraw to in the same name. That single detail clears more payout requests than anything else on this page.
How a 996q withdrawal request works
Four screens, then it is out of your hands. Stay on the cashier until the reference number appears. Closing the app mid-request is how a payout ends up sitting in the queue with no confirmation attached.
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Open the cashier
Tap the wallet icon in the lobby top bar and choose Withdraw. Your balance and any locked bonus amount sit on the same screen.
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Pick the wallet
Choose bKash, Nagad, Rocket, Upay or Bank Transfer. The account name must be yours. A wallet registered to a relative fails at review.
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Type the amount
Under ৳1,000 the send button stays grey. The cashier also hides bonus money you have not played through yet, so the available figure is the one you can ask for.
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Confirm and wait
A request reference appears. Most payouts reach the wallet in about 4 minutes. Your first one can take up to 1 hour while the KYC file is checked.
Bonus money is the most common reason a request stalls. The 115% first deposit bonus carries a 21 times wagering requirement before it turns into withdrawable cash, and the wallet screen shows how much turnover is still left. Check that figure before you send a request, not after it comes back.
What you can take out, and how fast it lands
The ৳1,000 minimum is the floor for a single request. The ৳25,000 daily cap is the ceiling across all requests in one calendar day, counted in Bangladesh time (UTC+06). Speed does not depend on the size of the request.
| Method | Minimum deposit | Deposit lands | Withdrawal lands |
|---|---|---|---|
| bKash | ৳300 | 2 minutes | 4 minutes |
| Nagad | ৳300 | 2 minutes | 4 minutes |
| Rocket | ৳300 | 2 minutes | 4 minutes |
| Upay | ৳300 | 2 minutes | 4 minutes |
| Bank Transfer | ৳300 | 2 minutes | 4 minutes |
Your first withdrawal is the slow one, because it waits for the KYC review described in the next section. After that, the four-minute figure applies during normal hours. If a bank transfer has not appeared by the time the cashier marks it paid, ask live chat for the payment reference and take that number to your bank.
Raising the daily ceiling
The ৳25,000 cap belongs to a standard account. VIP tiers lift it as your monthly turnover grows: VIP 2 allows ৳45,000 a day, VIP 3 allows ৳82,000, and the top tiers go higher still, with a personal manager from VIP 5 up. Cashback also climbs, starting at 1% and reaching 2.5% at VIP 6. The full ladder sits on the 996q Bonus & VIP page.
KYC: what to send before your first payout
Verification happens once, before your first withdrawal. You can deposit, play slots, fish and bet on cricket without it. The moment you ask for money out, one clear document is what stands between the request and the payout.
Documents we accept
- National ID Card Front and back. The fastest option for most players in Bangladesh.
- Passport Photo page only. Useful if your NID is being renewed.
- Driving Licence Plastic card, both sides, corners inside the frame.
Sending it in four steps
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Sign in and open Verification
Profile menu, then Verification. The same screen shows whether your account already carries a verified badge.
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Choose the document in your hand
Any one of the three is enough. Pick the one you have physically with you rather than the one you think looks better.
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Photograph it properly
Lay the card on a flat table in daylight, hold the phone steady above it and fill the frame. For an NID, upload both sides in the same session.
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Submit and wait for the check
Review takes up to 6 hours. When it clears, a message appears in live chat and the payout can be released.
What a reviewer can actually read
- Colour photo, not a scan and not a photo of a photocopy.
- All four corners of the card inside the frame, nothing cut off.
- No flash glare across the photo or the ID number.
- Name, photo and document number sharp when you zoom in.
- The name matches your 996q account name exactly, including spelling.
- No stickers, no editing apps, no blacked-out fields.
Where the document goes
Your file is stored encrypted and used for one purpose: confirming that the person withdrawing is the account holder. It is not shown to other players and it is not passed to game providers. If you want to know where a review stands, live chat can check the status for you, 24 hours a day, without asking for anything beyond your account number.
Why a payout can get held
Almost every delay belongs to one of the six rows below. Find your case, fix that one thing, then send the request again.
| Reason | What you see | What clears it |
|---|---|---|
| Name mismatch | Wallet name is different from your account name | Use a wallet in your own name, or ask chat to correct the account spelling |
| Wagering unfinished | Balance shows a locked bonus figure | Play through the remaining turnover on the 21 times requirement |
| KYC not sent | Verified badge is grey on your profile | Upload one document and wait up to 6 hours for the review |
| Daily cap reached | Request sits above your remaining ৳25,000 allowance | Split it over two days, or climb a VIP tier for a higher ceiling |
| Wrong wallet number | Payment returns to your 996q balance | Re-enter the number and read it back twice before confirming |
| Duplicate request | Two identical payouts appear in history | Tell live chat straight away so the second one is cancelled before it pays |
A word on safety. Nobody from 996q will ever ask for your password, your one-time code or a fee to release a withdrawal. If a message claims otherwise, close it and open live chat from inside the site instead. Keep your payout conversations inside the app, where the record of your request lives.
Payout questions players ask
How long does a 996q withdrawal take?
Around 4 minutes from confirmation to the wallet in normal hours. The first withdrawal of an account can take up to 1 hour, because it waits for the KYC review to finish before the money is released.
What is the smallest amount I can withdraw?
৳1,000 per request. Anything below that stays in your balance until you add to it or win more.
Why can I only take out ৳25,000 in a day?
The daily cap for a standard account is ৳25,000. It rises with VIP tiers, from ৳45,000 at VIP 2 up to six figures at the highest levels, based on monthly turnover.
Can I withdraw before finishing the wagering on my bonus?
No. Bonus money stays locked until the 21 times requirement is completed. Your own deposits and winnings from them are separate, and the cashier shows which part of the balance is available.
Do I need KYC before I deposit or play?
No. Verification is only required before your first withdrawal. You can register, deposit ৳300 and play right away; the document check happens when you first ask for money out.
Which document is quickest to approve?
A National ID card with both sides photographed in daylight. Passports and driving licences are accepted too, and the review time is the same 6 hours whichever one you send.
What happens if my request is rejected?
The amount returns to your balance and a reason appears in your history. Fix that one item, such as the wallet name or the ID photo, then send the request again. Live chat can tell you exactly which field failed.
Set up the account, then cash out with the same four steps
Registration takes a phone number and a password. Deposit from ৳300 with bKash or Nagad, play your favourite slots, fishing or cricket markets, and the payout route above works the same way every time you use it.
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