Who We Are
996q operates the online casino and sports betting platform accessible at 996q.lat. When you create an account, make a deposit, or contact our support team, 996q is the data controller responsible for the personal information you provide.
This Privacy Policy applies to all players who access 996q from Bangladesh, regardless of whether you use the website or the 996q App on Android. It covers every piece of information we collect, store, and process in connection with your account.
Data We Collect
We group the information we collect into three categories: information you give us directly, information generated when you use the platform, and information from payment processors.
| Category | Examples | When collected |
|---|---|---|
| Account information | Full name, date of birth, mobile number, password (hashed) | Registration |
| Identity verification (KYC) | National ID Card (NID), Passport, or Driving Licence scan | Before first withdrawal |
| Payment data | bKash/Nagad/Rocket/Upay mobile number, transaction reference, Bank Transfer details | Deposit & withdrawal |
| Usage data | Games played, bets placed, session duration, login timestamps | Every session |
| Device & technical data | IP address, browser type, Android version (App users), device model | Automatic, on access |
| Communications | Live Chat transcripts, support tickets | When you contact support |
We do not collect your bKash PIN, Nagad PIN, or bank account passwords at any point. Payment authentication always takes place on the respective provider's own interface.
Why We Collect It
996q processes your data under the following grounds:
- Contract performance – to open and maintain your account, process deposits (minimum ৳300) and withdrawals (minimum ৳1,000), and pay out winnings.
- Legal obligation – KYC checks are required before your first withdrawal. Accepted documents are National ID Card (NID), Passport, or Driving Licence. Review takes up to 6 hours.
- Legitimate interest – fraud detection, security monitoring, and responsible gambling checks.
- Consent – promotional emails or push notifications about bonuses. You can withdraw this consent at any time from your account settings or by contacting Live Chat.
996q Payment & bKash/Nagad Data
Bangladesh players most commonly fund their accounts through bKash, Nagad, Rocket, Upay, or Bank Transfer. When you make a deposit, we record:
- The mobile number associated with your bKash or Nagad account.
- The transaction reference issued by the payment provider.
- The amount in BDT and the timestamp.
We do not store full payment credentials on our servers. Payment data is transmitted over encrypted connections and held only as long as required for accounting, fraud prevention, and regulatory purposes. Deposits are credited within 2 minutes; withdrawals are processed within 4 minutes once your KYC is complete.
Who Sees Your Data
996q shares personal data only where strictly necessary:
| Recipient | Purpose | Data shared |
|---|---|---|
| Game providers (Spribe, Sexy Gaming, Ezugi, CQ9, JDB) | Running games and calculating RTP | Anonymous player ID, stake amounts |
| Payment processors (bKash, Nagad, Rocket, Upay, banks) | Processing deposits and withdrawals | Mobile number, transaction amount |
| KYC service provider | Identity document verification | Document scan, name, date of birth |
| Live Chat platform (24/7 support) | Customer support | Account ID, chat content |
| Fraud & security tools | Detecting suspicious activity | IP address, device fingerprint |
We do not sell, rent, or trade your personal data to any marketing company or unrelated third party. All service providers are required to keep your data confidential and use it only for the purpose stated above.
Cookies & Tracking
996q uses cookies and similar technologies to keep your session active, remember your language preference, and analyse how players navigate the site. The main types are:
- Essential cookies – required for login sessions and security. You cannot opt out of these while using the platform.
- Analytics cookies – aggregate, anonymised data about page visits and feature usage. These help us improve the platform for Bangladesh players.
- Preference cookies – remember your display settings and game filters.
You can manage or delete non-essential cookies through your browser settings. Disabling analytics cookies will not affect your ability to play games, deposit via bKash, or withdraw funds.
How Long We Keep It
We keep your data for as long as your account is active, plus a standard retention period after closure:
- Account and KYC documents: retained for a minimum of 5 years from account closure, in line with anti-money-laundering requirements.
- Transaction records (deposits, withdrawals, bonuses): 7 years.
- Live Chat and support communications: 2 years.
- Usage and session logs: 12 months (then aggregated or deleted).
When the retention period expires, data is securely deleted or irreversibly anonymised. You may request early deletion of non-mandatory data through the process described in the section below.
Your Rights Over 996q Account Data
You have the following rights regarding the personal data 996q holds about you:
- Access – request a copy of all data we hold about your account.
- Correction – ask us to fix inaccurate or incomplete information (for example, an incorrect mobile number on file).
- Erasure – request deletion of data we are not legally required to retain.
- Restriction – ask us to pause processing while a dispute is resolved.
- Objection – opt out of processing based on legitimate interests, including profiling for responsible gambling checks.
- Portability – receive your data in a machine-readable format.
- Withdraw consent – unsubscribe from promotional messages at any time.
To exercise any of these rights, contact our 24/7 Live Chat support. We will respond within 30 days. If your request is complex, we may extend this by up to 60 additional days and will notify you.
Players Under 18
996q is an adult entertainment platform. Access is strictly restricted to players aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact our Live Chat immediately. Any account confirmed to belong to a minor will be closed and all funds returned.
Age verification is part of the KYC process. Players must submit a valid NID, Passport, or Driving Licence before their first withdrawal.
Security Measures
996q uses industry-standard security controls to protect your data:
- TLS encryption on all connections between your device and our servers.
- Passwords stored as one-way hashes — our staff cannot read your password.
- Access to personal data limited to staff who need it to perform their job.
- Regular vulnerability assessments and intrusion monitoring.
- Separate, isolated storage for KYC documents with strict access logs.
No system is completely immune to breach. If we ever experience a data incident that affects your account, we will notify you promptly through the mobile number registered to your 996q account.
Changes to This Policy
We may update this Privacy Policy to reflect changes in the law, our services, or the payment methods available to Bangladesh players. When changes are significant, we will post a notice on the 996q platform at least 7 days before the new version takes effect. The "Last updated" date at the top of this page always shows when the current version was published.
Continuing to use your account after the effective date means you accept the revised policy. If you disagree with any change, you have the right to close your account before the change takes effect.
Contact & Complaints
If you have questions about this Privacy Policy or want to exercise your data rights, the fastest way to reach us is through 24/7 Live Chat, available directly in the 996q platform and mobile app.
We aim to resolve all privacy queries within 30 days. If you feel your concern has not been addressed properly, you have the right to file a complaint with the relevant data protection authority in your jurisdiction.