Responsible Gaming at 996q
Betting should sit inside your monthly budget, not replace it. This page sets out the rules 996q applies to keep accounts safe, the limits you control yourself, and what to do when play stops feeling like entertainment. It covers age checks, deposit caps, session reminders, cooling-off, self-exclusion and the identity documents we ask for. Times are Bangladesh time (UTC+06).
Play Responsibly · Accounts are for adults only, with no exceptions.
How 996q keeps play inside your budget
996q runs on phones, and most sessions last a few minutes rather than a whole evening. Every game shows its own stake range before you open it. Fishing titles start at ৳1, slots from ৳2, and the live tables from ৳10. Browsing the lobby costs nothing. Money moves only when you choose to stake, and the amount is confirmed on screen first.
Three protections apply to every account by default. You must be 18 or older to register. A deposit limit is offered before your first top-up, and you can set it lower than the default. Withdrawals return only to a payment account in your own name, so a stolen password cannot quietly cash out to a stranger.
The welcome offer is built with a ceiling in mind too. The first deposit bonus is 115% up to ৳15,000 and carries a 21x wagering requirement. If clearing that turnover would mean staking money you need for something else, decline the bonus and play with your own balance. Nothing in the terms forces you to accept it.
What we will not do
- Offer credit, loans or pay-later terms on any game.
- Send bonus messages to an account that has self-excluded.
- Reopen a self-excluded account before its end date, whatever reason is given in chat.
- Raise a deposit limit in the same session it was set.
Age and identity rules before you bet
Only adults hold accounts. You enter your date of birth at registration, and it must match the document you send later. We accept a National ID card, a passport or a driving licence: one document, a clear photo, all four corners visible, no glare across the number.
The check happens before your first withdrawal, not after. Our team reviews uploads in about 6 hours, and a first payout usually arrives within 1 hour of approval. The minimum withdrawal is ৳1,000 and the standard daily cap is ৳25,000. Accounts that fail verification are frozen while we work out the mismatch.
Shared phones are the usual loophole. If a younger family member uses your device, put a PIN lock on the 996q app, sign out after each session, and switch on parental controls for the browser. A child cannot deposit from a wallet that needs your fingerprint.
Limits you can set yourself
All controls sit under Play Safe in your account menu. Tightening a limit applies at once. Loosening one goes through a waiting period and the request is recorded, so a losing night cannot be undone with one tap.
| Control | What it does | When it applies |
|---|---|---|
| Deposit limit | Caps how much you can add in a day, week or month. Lowering it is instant. | Immediately when lowered |
| Loss limit | Stops staking once net losses for the period reach the figure you set. | Immediately |
| Session reminder | A pop-up showing time played and your net result for the session so far. | After the interval you choose |
| Time out | Blocks login, deposits and bonus messages for the days you pick. | Immediately |
| Self-exclusion | Closes the account to play and marketing for a fixed period you choose. | Immediately, and it cannot be lifted early |
| Account closure | Ends the account for good. Any balance is paid out after the usual checks. | After verification |
Limits cover the app and the website at the same time, because both use one login. If you install the 996q app (version 3.7.20, 32 MB, Android 8.0 and above), the settings you already made travel with the account.
Taking a break, cooling off or closing your account
A time out is the light option: you keep the account and its history but cannot play for the period you choose. Self-exclusion is the strong one, and support cannot cancel it early. Four steps, all in the app or browser:
-
Open Play Safe
Sign in, tap your balance, then Play Safe. Every control sits on one screen with the current setting shown next to it.
-
Pick the control
A time out for a few days off, self-exclusion for a long block, or a deposit and loss limit that keeps running.
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Confirm with your password
The second prompt stops anyone else changing your settings from an unlocked phone.
-
Keep the email copy
We send the dates the control starts and ends. Support may ask for that reference later.
When a self-exclusion ends, the account stays closed until you ask live chat to reactivate it and pass verification again. We treat that pause as deliberate, not as a formality.
When casual play turns into a problem
Most people who lose control do not spot it first. A partner or a close friend usually does. These are the signals worth acting on:
- You stake more than you planned just to feel the same level of interest.
- You raise the next bet to win back what the last round took.
- You borrow, or you spend money set aside for rent, food or school fees.
- You play late, or in secret, to avoid comments at home.
- You feel restless, irritable or low on days without a bet.
Any one of these can happen once and mean little. Two or three that keep repeating week after week is the point to set a limit, take a time out, and talk to someone who is not a player.
Where to get help outside 996q
Our support team can apply limits, close an account or explain a term, but they are not trained counsellors. For confidential help with gambling, speak to a doctor or a health service in Bangladesh. A general practitioner can refer you, and counselling for impulse control is offered through public hospitals.
If money is the immediate issue, tell one person you trust and hand over control of your bKash or Nagad wallet for a while. Pair that with self-exclusion so the account is shut to you; willpower alone rarely holds on a bad evening.
Live chat is open 24/7 for account questions. If you or someone at home is in danger, contact emergency services before you contact us.
Questions about limits and self-exclusion
Can I raise a deposit limit the same day?
No. Raising a limit starts a waiting period, and the new figure applies only after it ends. Lowering a limit is instant, which is why we suggest picking a figure you can hold for a few months rather than one you might want to change in a week.
What happens to my balance during self-exclusion?
The money stays yours. Ask support to withdraw it to your bKash, Nagad or bank account. If the balance is below the ৳1,000 minimum withdrawal, chat with the team and they will arrange a manual payout once KYC is complete.
Which documents do you accept for KYC?
A National ID card, a passport or a driving licence. Reviews take about 6 hours. Send a photo with all corners visible and no glare; a cropped screenshot of the number usually fails the first time and adds a day to the process.
Will 996q warn me when I have played for too long?
Only if you switch on session reminders. Set one when you start, and it will show time played and your net result for that session. We do not message players about long sessions unless they have asked for the reminder.
Do limits cover cricket betting as well as casino games?
Yes. Deposit limits, loss limits and self-exclusion apply across the whole account. A cricket market and a slot machine draw from the same balance and the same cap, so there is no way around a limit by changing product.
Set your deposit limit before your first top-up rather than after. You can open a 996q account and choose it in the same visit, or read the bonus and VIP terms first if you want to see the wagering rules in full.