996q Help Center: Straight Answers Before You Sign Up
Most of what players ask us comes down to three things: money, timing and proof of identity. This page walks through the rules on 996q in the order you will meet them, from opening an account to cashing out for the first time.
Setting Up an Account on 996q
Registering asks for three things: a mobile number, a password and a currency. Choose ৳ (BDT) so your balance, deposit limits and withdrawal caps stay in taka. Accounts are for adults only, and one person may hold one account. A second account opened to claim the welcome offer twice gets closed, and any balance inside it is held while the team reviews it.
Where most new accounts go wrong
- Use a number you control. The verification code and every password reset go to that SIM. A relative's number works on day one and causes a lockout in month three.
- Fund it with at least ৳300. That is the smallest deposit 996q accepts, and it is also the amount any percentage bonus is calculated from.
- Decide on the bonus before you spin. Once a deposit is claimed for the welcome offer, the turnover condition travels with the bonus credit until it is met.
Type your name exactly as it is printed on your National ID. Order of names does not matter, spelling does. A mismatch between the account name and the ID photo is the single most common reason a first withdrawal sits in review.
Money In, Money Out, and How Long It Takes
Every method below clears a deposit in about 2 minutes and a withdrawal in about 4. The very first payout can take up to 1 hour, because the account gets a manual look before money leaves. Withdrawals start at ৳1,000 and the standard daily ceiling is ৳25,000.
| Method | Smallest deposit | Deposit arrives | Withdrawal arrives | Fee |
|---|---|---|---|---|
| bKash | ৳300 | 2 minutes | 4 minutes | None from us |
| Nagad | ৳300 | 2 minutes | 4 minutes | None from us |
| Rocket | ৳300 | 2 minutes | 4 minutes | None from us |
| Upay | ৳300 | 2 minutes | 4 minutes | None from us |
| Bank Transfer | ৳300 | 2 minutes | 4 minutes | None from us |
Nothing is deducted on the way in. What you send is what lands in your balance. Your own wallet provider may add a charge for the transfer, which sits outside our control and never appears on your 996q statement.
996q Bonus Rules Without the Legal Fog
The first deposit offer adds 115% to your deposit, capped at ৳15,000 in bonus credit. That credit is not cash until it has been turned over 21 times in the games the offer names. Bonus credit also expires after 7 days, so a small deposit played slowly will not clear the condition in time.
| Offer | What you get | What is attached |
|---|---|---|
| First deposit | 115% up to ৳15,000 | 21x turnover, 7 day expiry |
| Reload | 29% on a later deposit | 21x turnover |
| Daily cashback | 1% back | Credited to balance daily |
| Referral | ৳425 per friend | Pays after their first deposit |
When a bonus balance and a cash balance sit in the same account, check which one your bet is drawn from before you raise your stake. Mixing them is how players end up surprised that a winning round did not free up the bonus.
Do You Actually Need the App?
No. The lobby in a mobile browser behaves the same way, and bKash opens in the same tab you are playing in. The Android build is for players who are in the lobby every day and want the shortcut sitting on the home screen next to everything else.
Version 3.7.20 is 32 MB, runs on Android 8.0 and newer, and costs nothing. The APK is served from this site, so your phone will ask once for permission to install from the browser. If the file refuses to install, check two things first: that the older copy is uninstalled, and that the download finished, since a partial file fails with a generic error. Full install notes are on the 996q app page.
What RTP Tells You, and What It Does Not
RTP is the share of total stakes a game returns to players over millions of rounds. It is not a target for one session. A slot listed at 97.6% can take far more than that from you in an hour and hand it back next week, so read the figure as a way to compare titles, never as a plan.
| Game | Provider | RTP | Lowest bet | Highest bet |
|---|---|---|---|---|
| Monkey King Fishing | Sexy Gaming | 96.1% | ৳1 | ৳10,000 |
| Tower | CQ9 | 97.1% | ৳1 | ৳20,000 |
| Fortune Ox | CQ9 | 97.6% | ৳5 | ৳50,000 |
| Mini Baccarat | JDB | 95.8% | ৳10 | ৳5,000 |
The full lobby holds 4,000 games from Spribe, Sexy Gaming, Ezugi, CQ9 and JDB. Stakes run from ৳1 on most fishing and slot titles up to ৳50,000 on the higher-limit releases, which is why the bet floor and ceiling are worth checking before you open anything.
The Check That Happens Before Your First Payout
Verification is triggered once, usually the moment you request a withdrawal. Upload one clear photo of your National ID, passport or driving licence, plus a selfie if the team asks for one. The review takes up to 6 hours, which is exactly why the first payout can run an hour longer than later ones.
Send the documents before you need the money. A player who uploads on deposit day never notices the check at all; a player who waits until a payout is pending spends an evening in the chat queue watching a balance they cannot move.
VIP Tiers and What Changes as You Climb
Levels are earned on monthly turnover, not on how much you deposit. Money recycled through the lobby over a month therefore counts for more than a single large top-up left sitting still. Cashback climbs from 1% at VIP 1 to 2.5% at VIP 6, and the daily withdrawal ceiling rises with it.
| Tier | Monthly turnover | Cashback | Daily withdrawal cap | Birthday bonus | Manager |
|---|---|---|---|---|---|
| VIP 1 | No minimum | 1.0% | ৳25,000 | None | |
| VIP 2 | ৳60,000 | 1.3% | ৳45,000 | ৳900 | |
| VIP 3 | ৳290,000 | 1.6% | ৳82,000 | ৳2,100 | |
| VIP 4 | ৳1,400,000 | 1.9% | ৳150,000 | ৳4,800 | |
| VIP 5 | ৳6,800,000 | 2.2% | ৳270,000 | ৳11,000 | |
| VIP 6 | ৳33,000,000 | 2.5% | ৳490,000 | ৳25,000 |
A personal manager appears at VIP 5. Below that, everyone uses the same live chat queue, which is staffed 24 hours a day. The tier table on the bonus and VIP page shows the same figures if you want them away from the help text.
Short Answers to the Questions We Hear Most
Can two accounts share one bKash number?
No. One wallet, one account. A shared wallet between accounts reads as bonus abuse, and both accounts are frozen while the team checks the deposit history behind them.
My bonus balance dropped to zero. Where did it go?
Check expiry first: deposit bonus credit lasts 7 days. If it vanished inside that window, the likely cause is a withdrawal request made before the turnover condition was finished, which cancels whatever bonus is left.
What is the smallest withdrawal?
৳1,000. The standard daily ceiling is ৳25,000, and VIP tiers lift it in steps up to ৳490,000 at VIP 6. Both figures sit in the table above, so compare them before planning a large cash-out.
Do deposits carry a fee?
Nothing is taken by 996q. Whatever you send through bKash, Nagad, Rocket, Upay or bank transfer is credited in full. Your provider may charge its own transfer fee, and that never appears on your statement here.
Is the 115% offer added automatically?
It appears as a choice on the deposit screen. Decline it and your balance carries no turnover condition at all. Accept it and the 21x requirement applies, on a bonus capped at ৳15,000.
Can I use bonus money on cricket?
Deposit bonuses are built around the casino lobby, so treat the credit as casino money. Keep a separate cash balance for cricket and football and the two will not interfere with each other.
The name on my ID is spelled differently to my account.
Tell live chat before your first withdrawal, not after. Small corrections can be handled from the account side. A completely different name cannot, and the payout request will be refused until it is sorted.
The app will not install on my phone.
Check the Android version first, since the build needs 8.0 or newer. Then confirm the download finished, because a partial APK fails with an unhelpful message. Remove any older copy before installing version 3.7.20.
What happens to my ID photo after verification?
It is stored on the account record and used for identity checks only. It is not shared with advertisers, and you can ask support to delete copies that are no longer needed for legal or accounting reasons.
Can I close my account?
Yes. Ask in live chat and the account closes once any pending withdrawal settles. If you want a break rather than a permanent closure, request a cool-off period instead and the account stays shut to you for the agreed stretch of time.
Who do I reach at three in the morning?
Live chat, which runs 24/7 through weekends and public holidays. Have your player ID ready and describe the transaction, amount and method in the first message, and a stuck bKash deposit is usually traced in minutes.
If something above does not match what you see in your own account, open live chat with your player ID ready. Not registered yet? Create a 996q account and the help center will make a lot more sense with a balance in front of you.