996q Terms & Conditions

What you agree to when you open a 996q account

Registering at 996q is a contract, not a formality. You confirm that the name, date of birth and mobile number you type belong to you, and that you are at least 18. Winnings go to that same identity, so anything entered in a hurry at sign-up follows you for as long as the account stays open.

Details have to match your documents

Before your first withdrawal, 996q asks for a photo of your National ID card, passport or driving licence, and the name on it must match the account name. Small spelling errors are easy to fix in the first days and much harder afterwards, so check your profile before you deposit.

If the account holder is under 18

We close the account. Money still in the balance goes back through the payment method that funded it, after the usual checks. Bonuses and anything won from them are cancelled, because a 996q account should never have been opened for someone below the age limit.

Your account is yours alone

One person, one 996q account. That also means one account per household, per phone number and per bKash, Nagad, Rocket, Upay or bank account. Two people in the same flat can both play, but each one needs their own verified details and their own payment source.

Never sell, lend or share a login. If somebody else plays on your account, you carry the result: the bets, the losses, and a frozen balance while 996q reviews what happened. Use a password you do not reuse on other sites, and log out on shared phones.

What happens if a deposit never lands?

bKash, Nagad, Rocket and Upay transfers usually reach your 996q balance in about 2 minutes. Bank transfers follow the bank's own schedule. The minimum deposit is ৳300, and the minimum withdrawal is ৳1,000.

If the money left your wallet and the balance did not move, do not send it a second time. Open live chat with the transaction ID, the amount and the time, and 996q support will trace it. Duplicate deposits get refunded, but they make the first one slower to find.

Wagering 21 times: what counts on a 996q bonus?

The welcome offer adds 115% to a first deposit, up to ৳15,000. Reloads add 29%. Both carry a 21x wagering requirement, and a bonus stays live for 7 days before it expires.

Only settled bets count toward that requirement. A bet you cancel, a round voided by the game provider, or a stake returned because a market closed adds nothing at all. Normal stake sizes clear the requirement faster than one large bet, since a single big win does not shorten the queue.

Ask to withdraw before wagering is complete and 996q removes the bonus and anything won from it, then pays the rest of the balance. That is why the requirement is shown before you claim, not after.

Money out: limits, timing and checks

Withdrawals start at ৳1,000 and are capped at ৳25,000 a day on a standard 996q account. Higher VIP levels raise that cap. Approved withdrawals normally arrive in about 4 minutes; the first one can take up to 1 hour, because identity review runs alongside it.

The numbers a standard account works with

KYC review takes up to 6 hours when the photos are clear. Unreadable scans are the usual reason a payment sits in review, so send a flat, well-lit picture with all four corners visible. A bKash or Nagad statement helps when the sender name does not match the account name.

Bonus, cashback and referral rules

Daily cashback returns 1% of what you actually lost at 996q during the day, paid as bonus funds. A referral pays ৳425 once the person you invited makes a qualifying first deposit. Neither can be moved to somebody else's account.

There is one welcome bonus per person. When 996q finds the same player behind several accounts, the extra balances and their winnings are cancelled. A withdrawal requested with bonus money that never met its wagering requirement is handled the same way.

Fair play and the software we do not allow

Play the 996q games as they are built. Bots, emulators, screen scrapers, automation scripts and any tool that predicts or manipulates an outcome are banned, and so is collusion at a live table, such as sharing cards with another player.

When a check flags something, 996q removes the bonus first and reviews the account afterwards. Bets placed while an account is under review may be voided at the original stake, and that stake goes back to the balance.

When we freeze or close an account

996q can suspend an account over a false identity, a payment dispute or chargeback, a failed KYC check, or a pattern that looks like bonus farming. We say why, through live chat or the mobile number registered on the account, and we say what would fix it.

A remaining balance is returned to the original payment source once the review closes, minus stakes still in play and bonus money that never met its wagering requirement. Serious cases, such as stolen payment details, are passed to the relevant authority.

Changes to these terms

Payment rules, bonus percentages and game line-ups change over time. When they do, 996q updates this page and the new version applies from the day it appears; playing after that date means you accept it. If a change cuts a benefit you already claimed, your existing bonus keeps its original rules until it expires.

How to reach a human at 996q

Support runs 24/7 through live chat, from inside the app or the website, and the help center answers the routine questions about deposits, KYC and app installation. Keep your 996q account number ready, because it is the first thing an agent asks for when a balance looks wrong.